Web Order Fulfillment

Orders can be filled automatically based on setting location priority and availability rules, saving time, keeping shipping costs at a minimum and securing customer loyalty. Order status and tracking are in real-time and customer information can be updated as to the status of their order with ChainDrive order management system.

ChainDrive’s advanced rule-based engine allows retailers to define custom fulfillment strategies based on inventory levels, geographic proximity, shipping method, or store performance. Whether fulfilling from a warehouse, store, or third-party vendor, the system ensures optimal order routing—boosting efficiency, reducing delivery times, and enhancing the overall customer experience.

Managing your most valuable asset is paramount to a successful and profitable business. Therefore our retail software solution offers detailed reporting, status updates, real-time inventory location and full physical inventory functionality.

Whether monitoring current retail inventory position, planning for and acting upon OTB budgets or taking stock in your warehouse, the system supplies all of the tools you will need to stay on top of your inventory, and because of full integration the same inventory information is available across all channels.

ChainDrive’s multichannel retail software Product and Vendor Management allows you to create and define your products and vendors, assign sizing, colors, prices and set conditions that determine the manner in which your inventory and its suppliers are to be managed. Report on everything from product performance to vendor ROI by using the system’s extensive functionality to sort, filter, analyze.

Retailers can no longer afford to treat brick & mortar, online and mobile as separate entities. ChainDrive’s customer relationship management CRM tool allows you to track and stay in touch with your most valuable customers so that you can reward them through their preferred channel with offers that keep them coming back.

ChainDrive’s Cross-Channel CRM centralizes customer data from all touchpoints, enabling retailers to deliver personalized experiences and targeted campaigns. By capturing every interaction—whether in-store, online, or mobile—retailers can create tailored promotions and strengthen customer loyalty.

Sets and track prices and price changes throughout time with ChainDrive’s Price and Promotions management tool. The highly advanced retail software yet easy to use promotional rules engine lets you setup and deploy multi-tiered promotions based on “if this, then that” logic, making the possibilities virtually endless.

From seasonal discounts to loyalty offers, ChainDrive gives you full control over your pricing strategy, ensuring real-time adjustments across all channels to maximize profits and enhance customer loyalty.

The exception retail management tool allows you to set exception rules whereby if any of the order criteria is not met the order will be automatically flagged for review prior to moving on to the next step in the web order fulfillment process.

For reasons such as incomplete information, fraud alerts, special instructions, or other conditions pertinent to the order, the system keeps you in control and alerts you so that you can immediately address orders that require review.