Integrated Internal Messaging

Since the Retail Instant Internal Messaging Software tool fully integrated into the POS and Back-Office, it identifies the user from having to switch back and forth to an external application. All messages are readily available, instantly recognizable and easily obtained. Messages are stored on the local database for future use and reference and are all searchable using the “Smart Search” functionality. Search by date, channel, name, content etc.

The integrated messaging tool boosts efficiency by enabling real-time communication between store staff and head office—right within the system they already use. From promotions to urgent alerts, important updates reach the right people instantly without disrupting workflows.

Communication is the foundation of an engaged workforce. IIM truly allows you to connect and collaborate with your employees and encourages them to take part in new initiatives. Utilizing a tool such as ChainDrive’s IIM will not only allow you to build stronger relationships and loyalty with your staff it will significantly increase their overall productivity and will empower them to better serve their customers.

By providing real-time access to vital information, tasks, and updates, ChainDrive’s IIM equips employees with the tools they need to make informed decisions on the spot. Whether on the sales floor or behind the scenes, your team gains the confidence and autonomy to act quickly, solve problems efficiently, and contribute meaningfully to business success.

Engage and communicate with your staff anywhere throughout the enterprise. All message notifications are in real-time and readily visible and accessible on a mobile device. Similar to the desk top POS – the mobile pos interface has an easy to use tile base touchscreen with the message tile found directly on the home screen.

Access key tools and data on the go with a fast, intuitive mobile interface. From managing inventory to responding to staff, stay connected and in control—anytime, anywhere.

Segment your audience using channels. Retailers will have the ability to define specific retail channels or groups to broadcast messages. Users will also have the ability to select what channels/messages they want to view.

This level of customization enhances targeted communication, ensuring that the right messages reach the right audience at the right time. Whether it’s a promotional update, policy change, or product launch, retailers can streamline internal communications and boost engagement by tailoring content to specific teams, departments, or locations.

With Retail Instant Messaging, messages can be easily targeted to specific individuals or retailer defined groups. They can be sent from store to store, store to employee, station to station, Head-office to store, Head-office to employee or station or sent to all.

This level of precision in communication ensures that the right people receive the right information at the right time—whether it’s a promotional update, operational alert, or urgent directive. By streamlining internal messaging, retailers can boost responsiveness, reduce miscommunication, and maintain alignment across all levels of the organization.

The system can initiate messages automatically in response to user operations both by head office and the point of sale. Triggered messages such as ship merchandise to/from store(s) and/or pick up from store(s) are automatically sent to the location complete with links to the transaction and items.

These automated notifications not only streamline communication between locations but also reduce errors and delays associated with manual follow-ups. By keeping staff informed in real-time with actionable links and details, ChainDrive ensures faster execution, improved operational efficiency, and a better overall customer experience.

Users will be able to attach invoices, POS data, product images/information, receipts, and even pictures of live transactions in their messages. There are no limitations to the size of text messages and/or attachments.

This feature enhances communication by providing full context with every message, streamlining workflows and reducing the need for follow-ups. Whether it's sharing proof of purchase, detailed product specs, or transaction visuals, everything can be sent instantly—keeping teams aligned and operations moving smoothly.

Easily identifiable upon login, the user will automatically notice a “new message” waiting as the message box is highlighted with a blue border.

There is no need to receive a read receipt notice. Each user has its own individual status. If the message has not been read it will have an envelope icon indicating the message has not been opened or read beside the recipient’s name. If the message has been read the icon will simply disappear.

Store associates will be able to better serve their customers by having real-time accurate information. Message notifications on customer web orders to be picked up in store, ship from store, special orders, account status and much more can be pushed directly to the store and/or associate allowing for superior customer service. Relevant messages specific to a customer can also be leveraged to up-sell and cross-sell, ultimately driving profitability.